Pravila zaštite privatnosti
Privacy Policy
Last updated: 4 February 2026
Eleanor Adelaide operates this store and website, including all related information, content, features, tools, products and services, with the goal of providing you, the customer, with a personalised shopping experience ("Services"). Eleanor Adelaide is powered by Shopify, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use our Services, or make a purchase or other transaction through the Services, or otherwise communicate with us. Regarding the collection, processing and disclosure of your personal information, in the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy takes precedence.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described in it.
Personal Information We Collect or Process
When we use the term "personal information," we mean information that identifies you or another individual, or can reasonably be linked to you or another individual. Personal information does not include information that is collected anonymously or that has been anonymised such that it can no longer identify you or reasonably be linked to you. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:
Contact Details: including your name, address, billing address, shipping address, phone number and email address.
Financial Information: including credit card, debit card and financial account numbers, payment card information, transaction details, payment method and confirmation, and other payment data.
Account Information: including your username, password, security questions, preferences and settings.
Transaction Information: including items you view, add to cart, add to a wishlist, or purchase, return, exchange or cancel, as well as your previous transactions.
Communications with Us: including information you provide when communicating with us, for example when contacting customer support.
Device Information: including information about your device, browser or network connection, your IP address and other unique identifiers.
Usage Information: including information about your interaction with the Services, including how and when you use or navigate through them.
Sources of Personal Information
We may collect personal information from the following sources:
Directly from you: when creating an account, visiting or using the Services, communicating with us, or otherwise providing your personal information;
Automatically through the Services: including data from your device when you use our products or services or visit our website, through cookies and similar technologies;
From our service providers: including when we engage them to activate certain technologies or when they collect and process data on our behalf;
From our partners or third parties.
How We Use Your Personal Information
Depending on your interaction with us, we may use your data to:
Provide, personalise and improve the Services: to process payments, deliver orders, remember preferences, manage your account, enable returns and exchanges, publish reviews and create a personalised experience (e.g. product recommendations).
Marketing and Advertising: sending marketing and promotional communications via email, SMS or post, as well as displaying online ads based on your activity.
Security and Fraud Prevention: verifying your account, ensuring secure payments, detecting and investigating suspicious or unlawful activity. You are responsible for safeguarding your account access details.
Communicating with You: providing customer support and maintaining our business relationship.
Legal Reasons: complying with applicable laws, responding to legal proceedings or requests from government authorities.
How We Disclose Personal Information
We may share your data with third parties in the following situations:
With Shopify and our providers: who perform services on our behalf (IT administration, payment processing, data analysis, cloud storage, delivery).
With business and marketing partners: who provide you with advertising services. These partners use your data in accordance with their own privacy policies.
At your direction or with your consent: for example, to ship products or use social media add-ons.
Within our corporate group.
In connection with business transactions: such as a merger or bankruptcy, or to protect our rights and the rights of our customers.
Our Relationship with Shopify
The Services are hosted on the Shopify platform. Information you submit will be transferred to and shared with Shopify, as well as with third parties who may be located in other countries. Shopify uses this data to provide and improve its services, as well as for analytics. Shopify is responsible for processing your personal information for these purposes. You can learn more on the Shopify Consumer Privacy Policy page.
Third-Party Websites and Links
Our Services may contain links to third-party websites. We are not responsible for the privacy practices or security of those sites. We recommend reading their terms before use.
Children's Data
The Services are not intended for children. We do not knowingly collect data from minors. If you are the parent of a child who has provided us with their information, please contact us to have it deleted.
Security and Retention of Information
Please note that no security measure is perfect. We recommend not using unsecured channels to send confidential information. We retain data for as long as necessary to manage your account, provide services, or comply with legal obligations.
Your Rights and Choices
Depending on where you live, you may have the following rights:
Right of Access: to request access to the data we hold about you.
Right to Erasure: to request deletion of your personal data.
Right to Rectification: to request correction of inaccurate data.
Right to Portability: to receive a copy of your data to transfer to a third party.
Managing Communications: you may unsubscribe from marketing emails at any time.
If you are a resident of the EEA or the United Kingdom, you also have the right to object to processing, restrict processing, and withdraw consent. You may exercise these rights by contacting us at the address below.
Complaints
If you have complaints about how we process your data, please contact us. You also have the right to lodge a complaint with your local data protection authority.
International Transfers
Your data may be transferred and processed outside the country in which you live (including transfers to Asia or the United States). We use recognised safeguard mechanisms, such as the European Commission's standard contractual clauses, to ensure an adequate level of protection.
Changes to This Privacy Policy
We may update this Policy from time to time. We will post the revised version on the site, along with an updated "last modified" date.
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