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Shipping Terms

Below you'll find our average delivery times for all orders: once you've confirmed your order, processing takes 1 to 3 business days. During the working week this is usually just one business day, but if you place your order on a Friday evening or over the weekend, the process may take slightly longer. Once processed, your order is dispatched and delivery typically takes 8 to 12 business days.

We do our best to make the shopping and delivery process as simple as possible for our customers. If you have any questions or concerns, feel free to contact us — our customer support team is here for you. Below we explain how your order is processed and delivered.

Placing Your Order

Shopping at Eleanor Adelaide is designed to be as simple as possible. First, go to the product page and add your chosen item to the cart by clicking "Add to Cart." Make sure to double-check that you've selected the correct options. Once everything looks right, click "Continue to Checkout."

On the details page, enter your correct delivery address and make sure all the information is accurate. Once you've filled in your details, click "Continue to Shipping." On the "Shipping" page, you can double-check the address you entered. It will also clearly show that all orders come with free shipping. As a thank-you to our customers, we always cover transport and delivery costs. You can then continue by clicking "Complete Purchase."

Payment Methods

In the payment section, you can choose from several options. On eleanoradelaide.com, all payments are secured with SSL encryption, guaranteeing a safe checkout environment.

Available payment methods:

• Afterpay (buy now, pay later)
• Credit and debit cards (AMEX, Mastercard, Maestro, Visa)
• PayPal
• Apple Pay
• Google Pay

Once you've selected your method, click "Complete Order" and you'll be redirected to the payment provider. Follow the on-screen instructions to finish your purchase. If you run into any issue with your order, feel free to contact us.

Delivery Costs

We cover delivery costs on all orders. Every item is delivered straight to your door, 100% free of charge. There's no minimum order value.

Sending Your Order

Found the perfect piece of jewellery or the ideal accessory on our site? It's only natural you'll want to wear it as soon as possible! That's why we do our best to have your order processed and dispatched as quickly as possible.

To keep our prices fair, we group orders into larger batches and send them together once a minimum volume is reached. Thank you for your understanding and support.