Pravila refundacije

Refund Policy

NOTE: We do not offer free returns — return shipping costs are the customer's responsibility.

Returns
Can I return my order?
Yes. If you're not satisfied with your order, you have the right to return it within 30 days of delivery.

Returned items must meet the following conditions:

• The order must include all original parts and components, and the packaging must be in the same condition it was received in.
• Signs of normal inspection are fine, but damage caused by misuse will not be accepted.
• Items where hygiene matters must be thoroughly cleaned before being returned.
• If the product is faulty, the issue must be reported as soon as possible after delivery.
• We reserve the right to charge the customer for return shipping costs.
• Returns are processed within 7 business days. If all conditions are met, the return will be officially confirmed during this period.
• We reserve the right to refuse a returned item if there is reason to believe it was used or damaged through no fault of ours.

How do I return my order?
If your order meets the conditions above, follow these steps:
Email us at: info@eleanoradelaide.com

Your email must include:

• Your order number
• Your reason for return
• A photo of the product (if damaged)
• Your full name
• Your address

Once we receive your request, we'll send you the return address. Please never send returned items to the sender's address on the packaging. Return shipping costs are the customer's responsibility.

Order Cancellation (Right of Withdrawal)
Consumers have the right to withdraw from this contract, in line with the provisions below, if they are an individual entering into the contract for a purpose unrelated to their trade or profession.

A. Conditions of Withdrawal
The withdrawal period is 30 days from the day you, or a third party you've nominated (other than the carrier), receive the last item of your order.

As we use a fully automated system, orders are processed immediately after being placed. If your order has already shipped, it's not possible to stop the delivery process, and a refund before delivery is not possible.

If you wish to withdraw from the contract, you must inform us with a clear statement (e.g. by email). Withdrawal is considered complete once the returned item has been received. Return shipping costs are the customer's responsibility.

Tracking shipments in transit: as our products ship from overseas, delivery times may be longer and outside our direct control. If your order is already in transit, cancellation is not possible. Please wait for delivery and then return the item. You're welcome to notify us of your intention to withdraw in advance.

For faster processing of your refund, please send us proof of shipment for your return.

Consequences of Withdrawal
If you withdraw from the contract, we will refund all payments received, except delivery costs, no later than 30 days after we receive your withdrawal notice and the returned item. The refund will be issued using the same payment method you used for the purchase, unless otherwise agreed. No fees will be charged for the refund.

IMPORTANT NOTE: All returned items must be sent to our central warehouse, at the customer's expense.